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Orders
Below are some of are common questions about orders
How do I make a purchase?
1. Add to Cart
- Once you’ve selected the product, click the “Add to Cart” button.
- If you want to buy multiple items, repeat this step for other products.
2. View Your Cart
- Click on the cart icon (usually in the top-right corner of the website).
- Review the items in your cart to ensure they’re correct.
3. Proceed to Checkout
- Click the “Checkout” button to start the payment process.
4. Enter Shipping Information
- Provide your shipping address
5. Choose Payment Method
- Select your preferred payment method:
- Enter your payment details securely.
6. Review Your Order
- Double-check:
7. Place the Order
- Click “Place Order” or “Complete Purchase” to finalize your transaction.
8. Order Confirmation
- You’ll receive an order confirmation via email or SMS
How do I know if my order is confirmed?
Confirmation Email: Check your inbox for an order confirmation email with details like order number, product summary, and total amount paid. Check spam/junk if you don’t see it.
Confirmation Page: After checkout, look for a confirmation page on the website with your order details.
Payment Notification: Verify a payment receipt from your provider (e.g., shop pay or credit card).
Check Account: If you have an account, log in to view your order status under "My Orders."
Contact Support: If you don’t receive confirmation within a few hours, contact the store’s customer support for verification.
Can I change my shipping address after my order is placed?
Yes, you can usually change your shipping address if the order hasn’t shipped yet. Contact customer support immediately with your order number and updated address. If it’s already shipped, check with the carrier for address redirection options.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Currently, we only ship within the United States.
When will my order be shipped?
From USA Warehouses:
Orders are processed within 1–3 business days and shipped shortly after. Delivery usually takes 3–7 days.
From China Warehouses:
Processing takes 1–3 business days, and delivery time varies by location, typically 8–20 days.
Check your order confirmation email for estimated delivery dates or contact support for updates.
What is your return policy?
For detailed terms, visit our Return Policy page or contact us directly.
How long will it take until I receive my order?
Delivery Time:
- Domestic Orders (USA): 3–7 business days after shipping.
- International Orders: 8–20 business days, depending on your location.
Processing time is 1–3 business days. You’ll receive a tracking number once your order ships. For updates, contact our support team.